Job Description

You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues.


RESPONSIBILITIES:

  • Provide technical support to internal and external users including customer service teams as well as clients and partners
  • Communication and coordination of feedback and inputs to the development team, mostly based in India
  • Assist QA lead with QA activities
  • Troubleshooting technical issues with minimal support from the development team
  • Speaking to internal and external customers to quickly get to the root of their problem
  • Propose workarounds to customers when the fix will take time to be released
  • Providing timely and accurate customer feedback
  • Following up with clients to ensure the problem is resolved
  • Supporting the roll-out of new applications
  • Providing support in the form ...

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