Technical Support Engineer (Ft)

**Main Duties and Responsibilities**:
**Pre-Sales**:
- Conduct quality product training and technical guidance to customer to resolve technical problems
- Build quality relationship with customers and managers
- Provide in house technical support to sales staff
- Leading the design of the program for the customer
- Constantly collect and feedback on customers and market’s demand toward company’s products
**After-Sales**:
- After-sales technical support (training, maintenance, hands-on repair, remote support)
- Feedback product related issues to research and development personnel for improvement
- Summarize issues and organize them into technical questions on reporting
- Develop and produce quality guidelines materials as per customer requirement
**Non-technical requirements**:
- Good written and spoken communication skills
- Support focus mind, capable to solve / simplify customer challenges
- Willing to learn and patience when dealing with ...