Job Description

Overview:

As a Technical Support Engineer, you will be responsible for delivering technical support for access and video products of LenelS2 to the Value Added Resellers (authorized partners) and End-Customers of our area of coverage in Europe, Middle-East and Africa.


As a team-player you work together with your colleagues to optimize security solutions to our customers and you accelerate/anticipate on problem solving.


Job Responsibilities:

  • The assignment involves telephone, dial-in and email support of Lenel products (Access Control, Video Surveillance – Linux based). 
  • Manage and prioritize requests.
  • On time resolution of complaints.
  • Provide expertise on complex application issues.
  • Work with a centralized Call Management database on a daily basis.
  • Site & customer technical visits for product related activities.
  • Cross-functional responsibility to resolve technical issues (software and hard...

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