Job Description
Job Description
You are an integral member of a highly technical team dedicated to delivering technical support and guidance.
You take ownership of customer issues through resolution, are empathetic, responsive, resourceful, and see the support experience through our customers’ eyes.
You are an outstanding communicator, both written and verbal — you get your message across simply and build trusted relationships at all levels.
You are a master of prioritization. You can juggle customer escalations, product changes, and service issues while managing related communication, technical account management, and risk mitigation.
Ability to empower end-users to support themselves using our knowledge base.
A desire to learn, master and teach across technical fields.
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