Job Description
The Technical Support Engineer role is a customer focused role and is part of the Technical Support Services group. This group includes Technical Support, Customer Service and Training. The role involves daily interaction with ASMPT customers who are using a broad spectrum of ASMPT SMT Solutions hardware and software products.
Expectation of this Technical Support role is to provide Best in Class support for all ASMPT SMT Solutions customers utilizing the hotline service.
**Key Responsibilities and Duties/Essential Functions**:
- Provide best in class Technical Support on all ASMPT SMT Solutions equipment/platforms
- Provide second level Technical Support for ASMPT FSE's who are currently working at a site that requires advanced troubleshooting assistance for complex hardware/software problems
- Verify, log and manage machine issues, machine upgrades and warranty orders presented by ASMPT Agents
- Act as an interface to other regional SCC groups/principle factories fo...
Expectation of this Technical Support role is to provide Best in Class support for all ASMPT SMT Solutions customers utilizing the hotline service.
**Key Responsibilities and Duties/Essential Functions**:
- Provide best in class Technical Support on all ASMPT SMT Solutions equipment/platforms
- Provide second level Technical Support for ASMPT FSE's who are currently working at a site that requires advanced troubleshooting assistance for complex hardware/software problems
- Verify, log and manage machine issues, machine upgrades and warranty orders presented by ASMPT Agents
- Act as an interface to other regional SCC groups/principle factories fo...
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