Technical Support Engineer

We are looking for a proactive and skilled technical support Engineer

Key Responsibilities

• Provide technical support for market products.
• Handle customer inquiries, troubleshoot issues, and ensure timely resolution.
• Conduct services: fault diagnosis, product replacement, system upgrades, and routine visits.
• Deliver training for distributors and installers on product usage, troubleshooting, and after-sales procedures.
• Collect and report product faults, escalate major quality issues, and work closely with HQ to improve product quality.
• Maintain technical documentation and daily work reports, following company policies.

Qualifications

• Degree in Power Electronics, Electrical Engineering, Automation, or related fields preferred.
• Experience in el...