Technical Support Engineer - Hypercare Team

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Living our values everyday results in our team‑first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Overview of Job Function

The Technical Support Engineer will play a key role in evaluating, troubleshooting, and quickly resolving technical concerns and questions with the product used by Hypercare customers. Technical Support Engineer will provide support through various channels via email and phone. Expected to provide not just break‑fix solutions but also conduct proactive measures to ensure service availability.

Principal Duties and Essential Responsibilities

• Implement, troubleshoot, and support the Five9 call center software solutions in a wide array of configurations and cust...