Technical Support Engineer II - HVAC

Position Summary:

TCL is seeking a resourceful and customer-focused Technical Services Engineer II to join our growing support team. This role is responsible for enhancing the customer experience by resolving complex technical issues, driving product improvements, and supporting the implementation of new technologies across TCL's consumer electronics and HVAC product lines.

The ideal candidate brings strong troubleshooting skills, a deep understanding of product support strategy, and a passion for delivering exceptional service. This role involves direct customer interaction, collaboration with cross-functional and external partners, and travel to support onsite troubleshooting and training. Candidates must be comfortable working independently, managing Level 1 and 2 support issues, and contributing to process and product innovation.

Duties may include but are not limited to:

• Provide hands-on technical assist...