Technical Support Engineer II

Job Summary

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experience with agility and ease.We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Technical Support Engineer II at our Bengaluru , India office and help us do what we do best: propelling business forward. This is for Infra line of Products. Learn More about us. This role involves providing advanced technical support to customers and internal teams, handling complex technical issues independently, mentoring junior staff, and demonstrating expertise across various technical domains while prioritizing customer care skills. In this role, you will: 

Follow established technical support workflows and procedures.