Job Description

Work Setup

100% Onsite

Location

Eastwood

Schedule

Flexible / Shifting schedule

Responsibilities

  • Monitor and triage incoming support cases via a shared queue.
  • Prioritize and resolve quick-win issues to meet response and resolution SLAs.
  • Identify and elevate Severity 1 cases following established protocols.
  • Maintain and update backlog cases with clear, structured documentation.
  • Participate in weekend/on-call support as per the rotation schedule.
  • Troubleshoot issues related to Linux systems, basic networking, virtualization, and cloud environments.
  • Reproduce customer issues in lab environments and provide detailed findings to R&D when needed.

Non‑negotiable Requirements

  • Prior Enterprise Customer experience (supporting global clients or customers, not internal users)
  • Prior direct experience working for vendors and ...

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