Job Description

Piper Companies is partnering with an innovative leader in cybersecurity and data analytics to hire a Technical Support Engineer II for a hybrid role based in Morrisville, NC. This position offers the opportunity to deliver high-level technical support and collaborate across departments to resolve sophisticated security challenges.

Responsibilities of the Technical Support Engineer II include:

  • Act as a go-to resource for complex troubleshooting involving system access, permissions, and data protection
  • Analyze logs, system behaviors, and user activity to uncover root causes and offer scalable solutions
  • Coordinate with engineering, product, and technical support teams to address and escalate critical issues
  • Assist customers through system deployment, configuration, and compliance with security standards
  • Support documentation development and mentor junior team members to enhance support practices

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