Job Description

Primary Purpose


The IT Technical Support Engineer II/III serves as the first point of contact for users seeking technical assistance and provides enterprise‑level IT support through phone, email, chat, and remote access tools. The specialist is responsible for diagnosing complex technical issues, delivering timely and effective solutions, and ensuring high levels of customer satisfaction. This role also supports IT initiatives, system improvements, documentation, and collaboration with internal technical teams to maintain stable and secure IT operations.


Primary Responsibilities


(Duties include, but are not limited to, the following)


Technical Support & Incident Resolution



  • Serve as the initial point of contact for users seeking technical assistance.


  • Provide advanced troubleshooting for hardware, software, operating systems, and networ...

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