Job Description
We're Hiring | IT Solutions Support Engineer
Position available for Brazil Only | Hybrid position | English: Advanced/Fluent
Location: Indaiatuba, São Paulo state.
Hybrid position: 1-2 days working at the office
We are looking for a highly communicative and technically proficient Application Support Analyst to join our international team. You will bridge the gap between business needs and technical solutions, ensuring our enterprise applications run seamlessly to support our global mission of safety and sustainability.
Responsabilities:
End-to-End Support: Log, monitor, and document incidents using ITSM tools, ensuring resolution within defined SLAs.
Technical Troubleshooting: Perform initial investigations into application issues, identifying root causes across IIS-hosted web applications and MS SQL Server environments.
Cross-Functional Collaboration: Act as a liaison between IT Operations, Development teams, and business stakeholders to resolve complex pro...
Position available for Brazil Only | Hybrid position | English: Advanced/Fluent
Location: Indaiatuba, São Paulo state.
Hybrid position: 1-2 days working at the office
We are looking for a highly communicative and technically proficient Application Support Analyst to join our international team. You will bridge the gap between business needs and technical solutions, ensuring our enterprise applications run seamlessly to support our global mission of safety and sustainability.
Responsabilities:
End-to-End Support: Log, monitor, and document incidents using ITSM tools, ensuring resolution within defined SLAs.
Technical Troubleshooting: Perform initial investigations into application issues, identifying root causes across IIS-hosted web applications and MS SQL Server environments.
Cross-Functional Collaboration: Act as a liaison between IT Operations, Development teams, and business stakeholders to resolve complex pro...
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