Job Description

Your mission

Hello there and a warm Merhaba from Sungrow!
We’re excited to welcome a new colleague to join our dynamic Service & Support team in İstanbul.
Curious about what your journey with us would look like? Let’s dive right in:

  • Act as the interface between customers and Sungrow, ensuring smooth communication and support.
  • Take ownership of assigned customer cases and ensure timely and effective resolution.
  • Provide technical service and support during on‑site interventions, field visits, or remote dispatches.
  • Diagnose technical issues and contribute to sustainable service solutions.
  • Support our Project Management team during commissioning and site acceptance processes.
  • Follow established operational procedures, health & safety regulations, and documentation standards.
  • Long-term intern for 36 hours a week.

Your profile

That sounded exciting, right? To ensure you feel confident and happy in your role, it would be great if you bring along the following background:

  • Education as an Electrical Technician or Electrical Engineer.
  • Language skills: Turkish and English at B2 level or higher.
  • Willingness to participate in on‑call duty when required.
  • Experience interacting with customers - ideally in technically or time‑critical situations.

About us

We are a green tech company with young creative minds.
We are fighting every day to make our mission happen – Clean Power for All!

With 870+GW of clean power presently installed worldwide, we are on the road to success!

Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.

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