Technical Support Engineer (Junior)

Technical Support Engineer (Junior) Role Overview The Technical Support Engineer (Junior) will provide first-line technical support to customers and end users, investigating and resolving hardware and software issues across a range of technical products. This is a hands-on role that combines technical troubleshooting with strong customer communication and collaboration with internal engineering and support teams. The role offers excellent exposure to products, systems, and customer environments, with ongoing training and development provided. Key Responsibilities Investigate and resolve technical issues reported by customers and end users, including log analysis, fault diagnosis, and solution implementation. Perform initial diagnostics on hardware and software issues across installed products and systems. Communicate with customers via email and phone to understand issues, provide updates, and guide them through resolutions. Liaise with internal technical teams to obtain information an...