Technical Support Engineer

Key Responsibilities

• 平台深度管理： 负责 MT4/MT5 Admin 及 Manager 端的日常操作，包括账户管理、组（Groups）配置、订单压缩与归档（Archive）以及插件或交易参数调整 。
  Platform In-Depth Management: Handle daily operations of MT4/MT5 Admin and Manager terminals, including account management, group configuration, order compression and archiving, and adjustments to plugins or trading parameters.

• 服务器日志分析： 熟练调取并分析 MT4/MT5 服务器日志（Server Logs）和客户端日志 ，以此诊断订单执行失败、报价延迟或登录异常的根本原因 。
  Server Log Analysis: Proficiently retrieve and analyze MT4/MT5 server logs and client logs to diagnose root causes of order execution failures, quote delays, or login abnormalities.

• 故障排查与诊断： 针对“账户无效（Invalid Account）”、“报价无效（Off Quotes）”及“无连接（No Connection）”等典型错误进行技术攻关，并提供优化方案 。
  Troubleshooting & Diagnosis: Conduct technical investigations into typical errors such as “Invalid Account,” “Off Quotes,” and “No Connection,” and provide optimization s...