Technical Support Engineer L1/L2

We are looking for a Technical Support Engineer who can configure applications on our customers' platforms. A strong candidate will be comfortable working with a diverse group of people from different backgrounds and be able to listen to their needs to then translate those needs to the software.

*Position based in Aguascalientes, Mexico (remote).

• Ocasional office work.

Responsibilities

• Conducting client discovery calls to gather client requirements.
• Designing, developing, deploying, and testing solutions for clients.
• Providing on-going support, professional services, and consulting to clients.
• Providing Level 1 and Level 2 technical support to clients by responding to help desk calls and tickets.
• Conducting in-person and virtual training sessions for clients.
• Deliver platform demonstrations for sales prospects.
• Working with clients and the development team to identify platform bugs an...