Job Description
We are looking for a Technical Support Engineer who can configure applications on our customers' platforms. A strong candidate will be comfortable working with a diverse group of people from different backgrounds and be able to listen to their needs to then translate those needs to the software.
Position based in Aguascalientes, Mexico (remote).
Ocasional office work.
Responsibilities
Conducting client discovery calls to gather client requirements.
Designing, developing, deploying, and testing solutions for clients.
Providing on-going support, professional services, and consulting to clients.
Providing Level 1 and Level 2 technical support to clients by responding to help desk calls and tickets.
Conducting in-person and virtual training sessions for clients.
Deliver platform demonstrations for sales prospects.
Working with clients and the development team to identify platform bugs and enhancements.
Required Skills
Passion for providing outstanding cu...
Position based in Aguascalientes, Mexico (remote).
Ocasional office work.
Responsibilities
Conducting client discovery calls to gather client requirements.
Designing, developing, deploying, and testing solutions for clients.
Providing on-going support, professional services, and consulting to clients.
Providing Level 1 and Level 2 technical support to clients by responding to help desk calls and tickets.
Conducting in-person and virtual training sessions for clients.
Deliver platform demonstrations for sales prospects.
Working with clients and the development team to identify platform bugs and enhancements.
Required Skills
Passion for providing outstanding cu...
Apply for this Position
Ready to join Turtle Trax S.A.? Click the button below to submit your application.
Submit Application