Technical Support Engineer-Latam

Responsibilities

- Responsible for product technical support for customers in the LATAM region including remote assistance and on-site support.

- Respond to technical questions raised by customers during equipment installation, configuration, debugging and operation.

- Track and solve problems occur during product use, and collaborate with the R&D or quality team at headquarters.

- Assist sales and project teams in providing pre-sales technical support, solutions presentation and engaging in technical discussion with customers.

- Provide regular product training and technical guidance to customers.

- Draft technical documents, case summaries and problem analysis reports.

- Play a key role in project implementation for LATAM region not limited to the implementation of technical solutions and delivery support.

- Participate in technical upgrade testing and provide feedback on product localization adaptation.