Technical Support Engineer-LATAM

Responsibilities

• Responsible for product technical support for customers in the LATAM region including remote assistance and on-site support.

• Respond to technical questions raised by customers during equipment installation, configuration, debugging and operation.

• Track and solve problems occur during product use, and collaborate with the R&D or quality team at headquarters.

• Assist sales and project teams in providing pre-sales technical support, solutions presentation and engaging in technical discussion with customers.

• Provide regular product training and technical guidance to customers.

• Draft technical documents, case summaries and problem analysis reports.

• Play a key role in project implementation for LATAM region not limited to the implementation of technical solutions and delivery support.

• Participate in technical upgrade testing and provide feedback on product localization adaptation.

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