Job Description
What's the role?:
**Main Responsibilities**
- Provides expert, fast, and effective resolution to customers’ technical issues. Operates as the go-to technical expert for HERE products.
- Supports developers using HERE Location APIs and authors code samples, tutorials, and technical articles for the developer community.
- Manages incident response and escalation. Facilitates root cause analysis.
- Improves the HERE product portfolio by providing customer insights and requirements for product development and innovation and implements corrective actions.
- Innovates, breaks silos, and challenges the status quo in the pursuit of customer success.
Who are you?:
You are passionate about customer success, excited about learning new technologies and someone who loves sharing knowledge with others.
- 5+ years of relevant technical experience of which 2+ years in technical pre-sales, technical customer support, technical consulting or similar customer facing roles.
-...
**Main Responsibilities**
- Provides expert, fast, and effective resolution to customers’ technical issues. Operates as the go-to technical expert for HERE products.
- Supports developers using HERE Location APIs and authors code samples, tutorials, and technical articles for the developer community.
- Manages incident response and escalation. Facilitates root cause analysis.
- Improves the HERE product portfolio by providing customer insights and requirements for product development and innovation and implements corrective actions.
- Innovates, breaks silos, and challenges the status quo in the pursuit of customer success.
Who are you?:
You are passionate about customer success, excited about learning new technologies and someone who loves sharing knowledge with others.
- 5+ years of relevant technical experience of which 2+ years in technical pre-sales, technical customer support, technical consulting or similar customer facing roles.
-...
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