Job Description
What You’ll Be Doing
- Assisting sales account managers to provide presales expertise on delivering the desired solution for the customer.
- Design and deliver support and service solutions for managed services customers in line with industry best practice to deliver continual service improvement over the whole service lifecycle.
- Be responsible for providing technical project management services.
- Work closely with the EOC Engagement Managers to ensure new customers are migrated with seamless handover / transition into the managed service environment.
- Implementing new and refreshed managed service solutions for hosted customer environments.
- Dynamically monitor, manage, and improve managed service environments. Identifying and resolving root cause of issues and ensuring continual service availability.
- Strive for continual service improvement based on a desire to become a world class managed service provider.
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