Technical Support Engineer Level 3 (VMWare)

What youll be doing:

Assisting sales account managers to provide presales expertise on delivering the desired solution for the customer.

Design and deliver support and service solutions for managed services customers in line with industry best practice to deliver continual service improvement over the whole service lifecycle.

Be responsible for providing technical project management services.

Work closely with the EOC Engagement Managers to ensure new customers are migrated with seamless handover / transition into the managed service environment.

Implementing new and refreshed managed service solutions for hosted customer environments.

Dynamically monitor and manage improved managed service environments. Identifying and resolving root cause of issues and ensuring continual service availability.

Strive for continual service improvement based on a desire to become a world class managed service provider.

Contribute pr...