Technical Support Engineer

Job Summary:

We are looking for a proactive and customer-focused 1st Line Support Engineer to join our team. In this role, you will log and resolve technical support calls when received by the Service Desk Team. You will demonstrate excellent customer service skills and ensure issues are escalated to the appropriate teams. You will adhere to the defined KPIs and SLAs for our clients to maintain TSL reputation and strengthen client relationships.
At Taranto Systems we lead the market in traffic management and parking enforcement solutions, with over 20 years' experience of delivering innovation in the parking sector. We work with local authorities, private parking companies and fleet firms to provide comprehensive parking, environmental and traffic management systems to keep traffic flowing smoothly and improve air quality, as well as reduce the administrative burden on back-office teams.
Taranto's award-winning solutions are used by over 60 UK central and local gov...