Technical Support Engineer - LogScale (Remote, MEX)

Technical Support Engineer - LogScale (Remote, MEX) page is loaded## Technical Support Engineer - LogScale (Remote, MEX)locations: Mexico - Remotetime type: Full timeposted on: Posted Todayjob requisition id: R26708**About the Role**:Falcon LogScale (formerly Humio) is changing the way people think about advanced log management and streaming observability to empower DevOps, ITOps, Security and more. We’ve built a curious, driven, passionate team of people that together define how we’ll achieve our vision. Now we are ready for you: an inspired and attentive Technical Support Engineer with experience providing technical customer support.***This will be expected to work the Americas West shift, core hours Pacific Time Zone****What You'll Do:*** Manage queue & tickets in a timely manner, bringing product/domain knowledge for faster resolution.* Manage urgent customer issues within work hours, as part of our PagerDuty rotation* Assist teammates with troubleshooting, serving as a men...