Job Description
About The Role
Falcon LogScale (formerly Humio) is changing the way people think about advanced log management and streaming observability to empower DevOps, ITOps, Security and more. We’ve built a curious, driven, passionate team of people that together define how we’ll achieve our vision. Now we are ready for you: an inspired and attentive Technical Support Engineer with experience providing technical customer support.
The Americas West shift, core hours Pacific Time Zone, is part of this role.
What You'll Do
- Manage queue & tickets in a timely manner, bringing product/domain knowledge for faster resolution.
- Manage urgent customer issues within work hours, as part of our PagerDuty rotation.
- Assist teammates with troubleshooting, serving as a mentor to junior team members.
- Developing new troubleshooting techniques & processes.
- Contribute to our internal docs and our customer-facing knowledge base. <...
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