Technical Support Engineer

Overview

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally renowned VCs and named in Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000's ‘Fastest Growing Companies in America', Luminance is disrupting the legal profession globally. Luminance is looking to hire into its Support function: this team acts as the first response to prospective customers and customer issues alike, helping facilitate a seamless execution of Luminance's technology within their environment. A Support team member is the point of contact for existing customers, triaging questions or issues and coordinating with other departments to provide excellent communication and customer service. You will enjoy managing accounts and guiding inquiries to resolution. This role involves building rapport and cultivating relationships with customers ranging from multinational law firms to global manufacturers, ...