Technical Support Engineer

Overview

As part of DataDome’s European technical support team, you will have a direct impact and daily interaction with clients such as PayPal, Viator, Auspost just to name a few. This is an ideal opportunity to work with a variety of clients in their usage and adoption of DataDome’s platform, while simultaneously developing your knowledge and skill sets relating to cloud software, cybersecurity, and AI. When it comes to our support stack, we use Slack and Zendesk to provide support to our clients and Jira internally. The Eurasian team is managed remotely, and emphasizes collaboration and engagement amongst dedicated problem solvers.

Responsibilities

• Proactively monitoring customers’ exchanges and responding to support tickets while leveraging your expertise and knowledge of our solution and implementation phases
• Informing our customers on how to get the most out of their DataDome products and services, respond to requests in a timely and p...