Job Description

The role

We are seeking a Technical Support Engineer US team, with exceptional technical, organization and communication skills to join our growing team. A customer-focused individual responsible for handling customer and partner support. An exceptional technical aptitude, with precise written and verbal communication skills, who finds it easy to speak to technical and non-technical audiences alike. A highly energetic, independent and fast thinker in a customer-oriented environment.

What you will do:

  • Serve as the primary technical support contact for Singular's customers, partners, and internal teams including complex technical troubleshooting and problem-solving.
  • Work closely with Product, Engineering, and QA teams to improve and grow the product offering.
  • Serve as an advocate for customers with the product organization.
  • Become an expert in mobile and Singular’s product offering.
  • Provide guidance in SDK integration and overall Singular deployment.
  • Play a significant role in the growth and development of our customer support competency.
  • Using your deep expertise and advanced troubleshooting skills to coach and mentor other team members

    • What you will need:

  • Four years or more experience working as a professional services consultant, customer support engineer, technical account manager or sales engineer
  • Hands­ on experience working with a variety of software products in production environments
  • Experience with mobile support, QA or Development
  • Ability to write scripts, regular expressions, SQL queries, etc.
  • Knowledge of HTML, HTTP, API call protocols and formats and HTTP trace/debugging
  • Experience in mobile advertising analytics and Ad-Tech domain is a plus
  • Technical bachelor degree, advanced degree is a plus
  • Fluency in both English and Spanish is required. Knowing Portuguese is a plus but not mandatory
  • Willingness to work closer to PST hours.

    • Desired Skills:

  • Excellent analytical and problem-solving skills
  • Strong skills in data analysis/manipulation
  • Excellent customer service and communication skills, both verbal and written.
  • Self-starter – able to come up to speed on complex, challenging concepts with minimal assistance
  • Ability to quickly context-switch between multiple complex work streams.
  • Leverage domain knowledge and deep product skills to quickly gain understanding of the intent of a delivered solution.
  • Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.
  • Client-focused attitude — a customer advocate.
  • Team player with solid communication and presentation skills.

    • Apply for this Position

    Ready to join ? Click the button below to submit your application.

    Submit Application