Job Description
We have a new exciting opportunity for a Remote Support Engineer to work for our client who are a leading diagnostic solutions and medical equipment provider based in Milton Keynes.
PLEASE NOTE - THIS IS NOT AN IT ENGINEER ROLE
This is a critical role delivering advanced technical support across NHS and private laboratories. You will work within the Customer Support Centre to troubleshoot, diagnose and resolve instrument issues using secure remote-access tools, log analysis, augmented reality guidance, with direct communication with laboratory staff.
Key requirements for the Technical Support Engineer role:
* Excellent verbal and written communication skills. Understands requirements for timely and effective communication to the right people. Fault finding and problem-solving skills.
* Ability to balance demand and resource
* Fully understand all KPI targets, company objectives and maintains focus to achieve these on time within constraints.
* Thorough and ...
PLEASE NOTE - THIS IS NOT AN IT ENGINEER ROLE
This is a critical role delivering advanced technical support across NHS and private laboratories. You will work within the Customer Support Centre to troubleshoot, diagnose and resolve instrument issues using secure remote-access tools, log analysis, augmented reality guidance, with direct communication with laboratory staff.
Key requirements for the Technical Support Engineer role:
* Excellent verbal and written communication skills. Understands requirements for timely and effective communication to the right people. Fault finding and problem-solving skills.
* Ability to balance demand and resource
* Fully understand all KPI targets, company objectives and maintains focus to achieve these on time within constraints.
* Thorough and ...
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