Job Description

JOB TITLE: Technical Support Engineer JOB PURPOSE: 24x7 Monitoring and providing L1 support in IT infrastructure domain. QUALIFICATION: Engineering Degree/Diploma (Computers / Electronics) CERTIFICATIONS: ITIL EXPERIENCE: 3-5 years of experience in Monitoring REPORTING TO: SDM - NOC RESPONSIBILITIES (INCLUDES ALL TASKS):
  • Good understanding and experience of monitoring tool (SolarWinds Manage Engine) and ITSM tool
  • Provide timely response to all incidents Requests outages and performance alerts. Categorize issues for escalation to appropriate technical teams
  • Understanding and report preparation based on the customer requirement.
  • Recognize identify and prioritize incidents in accordance with customer business requirements organizational policies and operational impact
  • Collect and review performance reports for various systems and report trends in hardware and application performance to...

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