Job Description

JOB TITLE: Technical Support Engineer

JOB PURPOSE: 24x7 Monitoring and providing L1 support in IT infrastructure domain.

QUALIFICATION: Engineering Degree/Diploma (Computers / Electronics)

CERTIFICATIONS: ITIL

EXPERIENCE: 3-5 years of experience in Monitoring

REPORTING TO: SDM - NOC

RESPONSIBILITIES (INCLUDES ALL TASKS):

  • Good understanding and experience of monitoring tool (SolarWinds Manage Engine) and ITSM tool
  • Provide timely response to all incidents Requests outages and performance alerts. Categorize issues for escalation to appropriate technical teams
  • Understanding and report preparation based on the customer requirement.
  • Recognize identify and prioritize incidents in accordance with customer business requirements organizational policies and operational impact
  • Collect and review performance reports for various systems and report trends in hardware and applicati...

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