Technical Support Engineer

ABOUT STYL SOLUTIONS

Ride on the wave of Industry 4.0 Join STYL Solutions in the forefront of using Fintech and IoT technologies for smart city/nation transformation. Headquartered in Singapore with R&D center in Vietnam, STYL Solutions designs, develops, and supplies hardware, software and integrated solutions for applications in payment, loyalty management, location tracking, self-service operation, telemetry.

Our market segment coverage extends from financial services, retail, mass transit, education to social services markets in Singapore and South Asia Pacific.

Our vision is to use Fintech and IoT to create smart and efficient cities that enhance Quality of Life through convenience and healthier living.

JOB DESCRIPTION

We are looking for a passionate and driven Technical Support Engineer to join our Service Operations team. This role is ideal for a tech-savvy individual who enjoys working with people, understands digital platforms, and is excited to make a tangible impact in the fast-growing F&B technology landscape.

You will act as our products expert, guiding customers in implementing, configuring, and optimizing the products and solutions to meet their operational needs. This is a customer-facing role that blends technical understanding, problem-solving, and excellent communication skills.

Responsibilities

• Knowledge Leadership: Create and maintain internal documentation, including assembly guides, FAQs, and standardized deployment checklists.
• Mentoring: Provide structured guidance and knowledge transfer to junior engineers and interns to improve overall team efficiency.
• Pre-Sales Support: Conduct client-facing product demonstrations and technical site assessments to guide successful implementation decisions. Conduct customer onboarding, training sessions, and provide clear documentation and guidance for end users.
• Incident Management: Provide end-to-end technical support and incident ticket management to ensure quick resolution times.
• Hardware & Deployment: Execute device assembly (100% quality standard) and perform "Go Live" testing for new hardware/software deployments.
• Reporting: Generate monthly performance reports and site assessment reports for clients and internal stakeholders. Collaborate with internal development and product teams to communicate customer feedback and drive platform enhancements.
• Firmware & R&D Support: Lead new firmware qualification and live verification tests; conduct deep-dive root cause analysis (RCA) for complex site debugging
• Service Excellence: Build strong, positive relationships with customers, demonstrating empathy, patience, and professionalism. Uphold service excellence standards while ensuring continuous improvement in user experience.

Requirements

• Min. Nitec/ Diploma in Information Systems, Engineering, Computer Science, or a related discipline.
• Min. 2-3 years of experience in technical support, helpdesk or IT operations
• Good knowledge of operating systems (Windows, Linux, macOS)
• Excellent understanding of networking (TCP/IP, DNS, VPN)
• Familiarity with ticketing systems, remote support tools, and troubleshooting methodologies
• Experience supporting applications, servers, or hardware devices is an advantage
• Excellent verbal and written communication skills
• High emotional intelligence (EQ) with the ability to engage diverse customer profiles.
• Strong analytical, problem-solving, and organizational skills.
• Proactive, customer-oriented mindset with a passion for technology and digital transformation.
• Experience or familiarity with F&B operations, POS systems and SaaS platforms is an advantage.

Why Join Us

• Be part of a dynamic and innovative team driving digital transformation internationally.
• Gain hands-on experience in customer engagement, product configuration, and solution delivery.
• Opportunities for growth into product management, customer success, or technical specialist tracks.