Job Description
Valued Team member: We are glad you are exploring new opportunities within Zimmer Biomet!
What You Can Expect
The Technical Support Engineer (TSE) will be part of a global team that is mainly responsible for providing live remote technical assistance to Field Service Engineers (FSE). The TSE will work in collaboration with multiple stakeholders (manufacturing, R&D, suppliers, etc.) to identify root causes and address issues in the field. The TSE will monitor field issues, identify systemic issues, and provide feedback to R&D for continuous improvement.
The Technical Support team is part of the Service Engineering team which is responsible for transferring Rosa devices designs into processes and instructions that are being used by the FSE to install and maintain devices in the field; and training the FSE when they are hired and when processes are updated.
How You'll Create Impact
Principal Duties & Responsibilities
What You Can Expect
The Technical Support Engineer (TSE) will be part of a global team that is mainly responsible for providing live remote technical assistance to Field Service Engineers (FSE). The TSE will work in collaboration with multiple stakeholders (manufacturing, R&D, suppliers, etc.) to identify root causes and address issues in the field. The TSE will monitor field issues, identify systemic issues, and provide feedback to R&D for continuous improvement.
The Technical Support team is part of the Service Engineering team which is responsible for transferring Rosa devices designs into processes and instructions that are being used by the FSE to install and maintain devices in the field; and training the FSE when they are hired and when processes are updated.
How You'll Create Impact
Principal Duties & Responsibilities
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