TECHNICAL SUPPORT ENGINEER - OCS SYSTEMS

Job Responsibilities:

• Troubleshooting and resolution of assigned work order;
• Provide Root Cause Analysis for the assigned work order;
• Manage SCADA system-level maintenance and enhancements;
• Leading different phases of SCADA Development and IVVQ for new SCADA Software versions required as per service requirements;
• Supporting projects relevant to OCS T&C technical activities whenever required;
• Ensuring the troubleshooting of different types of problems related to network and SCADA;
• Analysis of Obsolescence Report as per the client requirement;
• Primary point of contact for customer technical queries not fielded by FSEs technical advice on modification standards component part numbers and support equipment;
• Creating awareness of current capabilities and working towards improving knowledge of the OCS System;
• Updating documentation and procedures whenever required;
• Conducting investiga...