Technical Support Engineer

About the Role

We are seeking a proactive and customer-focused Technical Support Engineer to provide responsive, expert support for international clients. In this role, you’ll be the first point of contact for resolving IT issues — from basic troubleshooting via email/chat to complex configurations via phone. You will use remote desktop tools, write clear technical instructions, and escalate problems appropriately, earning the trust of customers through timely and accurate resolutions.

Key Responsibilities:

• Deliver support via voice, email, chat, and remote desktop tools
• Serve as the first point of contact for incoming service request calls
• Communicate fluently with native English speakers and global users
• Provide telephonic and ticket-based support to local and off-site users
• Troubleshoot and support end-user software, hardware, and network issues
• Record and manage tickets, following throug...