Job Description

The Call Center Technician/ IT Support serves as a critical first point of contact for technical support across H&S Energy Group’s operations. This role is responsible for efficiently handling IT support requests related to hardware, software, and network issues from retail and office staff.

Operating fully remotely, the technician must demonstrate strong troubleshooting capabilities, precise documentation, and effective coordination with on‑site field technicians to resolve complex issues—including POS systems and MNSP‑related network disruptions.

Responsibilities and Duties

Technical Support & Troubleshooting

  • Promptly handle incoming support requests from station and office personnel via calls, tickets, or email.
  • Execute thorough remote diagnostics for hardware, workstations, connectivity, and remote software tools.
  • Conduct password resets, account unlocks, and configuration support through remo...

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