Technical Support Engineer- PAM

Saviynt's Enterprise Identity Cloud helps modern enterprises scale cloud initiatives and solve the toughest security and compliance challenges in record time. The company brings together identity governance (IGA), granular application access, cloud security, and privileged access (PAM) to secure the entire business ecosystem and provide a frictionless user experience. The world's largest brands trust Saviynt to accelerate digital transformation, empower distributed workforces, and meet continuous compliance.

• Resolve technical issues through debugging, research, and investigation
• Comply and act on incidents within the agreed SLAs
• Identify and report documentation gaps with intent to improve self-service capabilities for customers and partners
• Prepare root cause analysis reports to present to customers
• Communicate with end users/businesses to explain the issue(s) and resolutio...