Technical Support Engineer

Job Description
We are looking for a support guru (German speaking) who thrives on providing technical guidance through many different channels of communication including messaging (live and asynchronous conversations), email, phone, video conference, and forums. You are able to understand customer needs, anticipate their challenges, advocate internally for solutions, and communicate effectively to provide the best possible customer experience. You bring technical and support expertise to this team, whose focus is servicing customers and solving problems, likes a challenge, and wants to set the standard for customer support.

We offer a flexible working from home model either from Portugal or Ireland.

As a Technical Support Engineer

• You are an integral member of a highly technical team dedicated to delivering technical support and guidance.
• You take ownership of customer issues through resolution, are empathetic, responsive, resourceful, and see ...