Job Description

Technical Support Engineer – Protection and Control Relays

We are seeking a Technical Support Specialist to own the resolution of post‑sales technical customer issues, ranging from Level 1 to Level 2 support. The role requires deep product knowledge and strong customer relationship skills.

Job Description Summary

As a Technical Support Engineer, you will provide exceptional customer support for GE protection relays and the Micom portfolio, collaborating with cross‑functional teams to resolve complex technical challenges.

Roles and Responsibilities
  • Own resolution of post‑sales technical customer issues (Level 1 & 2).
  • Develop and apply conceptual knowledge of electrical engineering disciplines.
  • Resolve issues using established procedures and consult senior staff as needed.
  • Collaborate with colleagues to solve problems and build strong customer relationships.
  • Support electrical consulting activities such as studies, relay configurations, and customer training.
Required Qualifications
  • Advanced experience in services & technical support, comparable to a bachelor’s degree in Electrical Engineering or a related field.
  • Strong problem‑solving, project‑management, and communication skills.
  • Experience with protection relays (GE or similar) and Micom portfolio is highly valued.
Desired Characteristics
  • Excellent oral and written communication skills.
  • Demonstrated ability to analyze and resolve complex problems.
  • Project‑management experience.
Relocation Assistance Provided

No

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industries

Electric Power Generation

Location

Bilbao, Basque Country, Spain

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