Technical Support Engineer - Protection and Control Relays

Technical Support Engineer – Protection and Control Relays

We are seeking a Technical Support Specialist to own the resolution of post‑sales technical customer issues, ranging from Level 1 to Level 2 support. The role requires deep product knowledge and strong customer relationship skills.

Job Description Summary

As a Technical Support Engineer, you will provide exceptional customer support for GE protection relays and the Micom portfolio, collaborating with cross‑functional teams to resolve complex technical challenges.

Roles and Responsibilities

• Own resolution of post‑sales technical customer issues (Level 1 & 2).
• Develop and apply conceptual knowledge of electrical engineering disciplines.
• Resolve issues using established procedures and consult senior staff as needed.
• Collaborate with colleagues to solve problems and build strong customer relationships.
• Support electrical consulting act...