Technical Support Engineer

We are TITAN - a leading global SaaS startup in the Salesforce ecosystem. Our products redefine digital engagement on the Salesforce platform using a no-code, web-based platform.

We are looking to hire a technologically savvy Technical Support expert at TITAN, who has extensive experience with Salesforce. In this role, you'll be the go-to contact for responding to clients and providing support for the TITAN products. This role is an integral part of the customer experience journey.

Requirements:

• 2+ years experience in a customer technical support role in a SaaS company
• BSc in Information Systems/Computer Science.
• Excellent Salesforce in depth knowledge
• Strong analytical and troubleshooting skills.
• Excellent communication skills, both verbal and written.
• Fluent in English, additional languages a plus (Spanish, French).
• Willingness to work remotely across USA (Pacific time zone).
• Experience with P...