Technical Support Engineer

We’re looking for a Technical Support Engineer who can serve as the first line of defense for diagnosing, solving, and escalating technical issues faced by our customers. You’ll bridge the gap between our product and users, providing high-quality support, debugging technical problems, and ensuring a seamless user experience. You should be technically curious, customer-obsessed, and capable of solving problems across a broad tech stack.

Key Responsibilities -

● Provide timely and effective technical support via email, chat, and calls

● Troubleshoot issues related to APIs, integrations, performance, and access

● Reproduce customer issues and document bugs for escalation to engineering

● Write knowledge base articles, FAQs, and documentation to reduce incoming queries

● Collaborate with engineering and product teams to resolve recurring issues

● Monitor support dashboards and meet defined SLAs and CSAT goals<...