Technical Support Engineer

Are you ready to launch your career in the dynamic field of IT technical support/service desk? Strateq Group is looking for dedicated and enthusiastic individuals to join our team as Technical Support Executives. If you're passionate about technology, eager to learn, and committed to providing excellent customer service, this could be the perfect opportunity for you.

Key Responsibilities

• Provide 24*7 technical support and assistance to end-users at any hour of the day or night, ensuring their issues within the Retail Automation Solution (Hardware, Software, Network and reporting-related issues) are addressed and rectified promptly.
• Troubleshoot and resolve customer's problems within the Retail Automation Solution through phone, email, chat within the company's ticketing system, and remote assistance tools.
• Answer the call and record detailed information about reported incidents or service requests in the company's ticketing system. Manage th...