Technical Support Engineer

We are looking for a Technical Support Engineer to assist our customers with troubleshooting and resolving technical issues related to our products. Your main responsibilities will include:

Providing support via phone, email, chat and on-site.

Diagnosing and fixing software and hardware problems.

Assisting customers / dealers with product setup and configuration.

Communicate with customers / dealers regarding aftersales issues.

Documenting issues and solutions in our knowledge base.

Collaborating with engineering teams to report bugs and suggest improvements.

Conducting training sessions for customers / dealers on product features.

Monitoring systems to proactively address potential issues.

Qualifications

Candidates must possess at least a Degree in Computer Sciences or IT. However, those with Electrical, Biomedical, Electronic Engineering Degree are also encouraged to apply.

Basic computer ...