Technical Support Engineer – Service Desk

Technical Support Engineer – Service Desk

Dubai

Permanent

JOB PURPOSE: Service Desk operationsQUALIFICATION: GraduateCERTIFICATIONS: Certified in Microsoft Technologies, Networking SkillsEXPERIENCE: 2+RESPONSIBILITIES (INCLUDES ALL TASKS):

• Provide first-line support for Oracle Fusion applications, addressing user queries and issues related to user provisioning and access provisioning.
• Assist in the setup and maintenance of user accounts, roles, and permissions within Oracle Fusion.
• Monitor and manage access requests, ensuring timely and accurate provisioning of application-level access.
• Troubleshoot and resolve issues related to user access and permissions.
• Collaborate with Level 2 support and other teams to elevate and resolve complex issues.
• Document and maintain support procedures, ensuring they are up-to-date and accessible.
• Provide train...