Job Description


Job Description


Job Title: Cisco TAC Japanese Technical Support Engineer

Location: Kuala Lumpur

Company: HCLTech 

Technical skills requirements

  • Engineer should have experience with network background, understanding of switching, Routing and firewall concepts.
  • Should have hands on experience in any of the Load balancer / Application Delivery Controller products.
  • Experience in integration /configuration/administration and troubleshooting of LB or ADC products.
  • Engineer should have strong troubleshooting skills on TCP/IP and Http/Https ,SSL/TLS & DNS protocols.
  • Experience in handling issue related to platforms and application management of any of the LB or ADC products.
  • Mandatory Skills

  • Hands on experience on LAN Switching, Wireless, Architecture, NMS, DNA Center, RP(Routing Protocol) and SDWAN.
  • Routing protocols: OSPF, RIP, BGP, Static.
  • Switching: STP, RSTP, VTP, VLAN, Aggregation Protocols (PAgP/LACP)
  • Security: ACL, NAT, VPN IPsec Tunnel, SSL VPN Tunnel.
  • Network Protocols : TCP/IP ,HTTPS,DNS,SSL & TLS
  • Load balancer : Big IP F5 ,Cirtix, NetScaler, Riverbed, Barracuda or any one of the product
  • Troubleshooting tools: Wireshark, Putty, TCPDUMP etc
  • Qualifications

  • Language Proficiency: Native or near-native proficiency in Japanese (both written and spoken). Proficiency in English is also required. 
  • Education: Degree / Diploma in any field - preferably in technology, Engineering Technology, Computer Engineering. 
  • 3 to 7 years of relevant work experience
  • BSc, BCA, B. Tech., M. Tech. or MCA or an equivalent degree from a reputed university
  • Must have CCNA, CCNP Preferred



  • Cisco Confidential


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