Job Description

Description

Part-time position (suitable for students) for the support team of the company, providing Tier 1-3 support services to customers and business partners of the company in Israel and worldwide.

The team is responsible for supporting company clients.

The role includes:

  • Managing incoming calls to the support team mailbox.
  • Managing incoming calls to the development team (BUGS).
  • Ongoing monitoring, updating, and documenting of the calls.
  • Resolving complex issues involving multiple factors and systems.
  • Meeting the support team’s goals while satisfying customers, business partners, and sales personnel.
  • Escalating complex issues to the support center.
  • Providing service to customers in different countries and time zones.
  • Close collaboration with the development team, reporting bugs, and consulting to resolve issues.
  • Full cooperation with sales personnel.
  • Ongoing updates to the support manager regarding the status of the calls.

    • The position requires 2-3 shifts per week, from Monday to Thursday between 16:00-00:00 and on Fridays between 8:00-16:00. Availability for Friday night shifts is required.

    Requirements

  • Bachelor's degree student in engineering/computer science/medicine- Must
  • High proficiency in English - reading, writing, and speaking- Must
  • Basic technical sense.
  • Knowledge and experience with Microsoft architectures - AD.
  • Windows-based operating systems.
  • Basic knowledge of SQL.
  • Basic knowledge of networks.
  • Service-oriented.
  • Good interpersonal communication skills.

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