Job Description

Technical Support Engineer – TAC Security

Department: Checkpoint TAC- L1 &L2 team

Location: Bangalore


Key Responsibilities

  • Provide Technical Support via chat, phone and email to customers and partners
  • Provide assistance with configuration, troubleshooting and best practices to customers and partners
  • Managing support service requests to ensure issues are recorded, tracked, resolved, and follow up are done in a timely manner.
  • Provide fault isolation and root cause analysis for technical issues


Qualifications

  • 3–5 years of professional experience in a relevant networking or security support role
  • Excellent written and verbal communication skills in English
  • Practical experience with TCP/IP networking protocols
  • Hands-on experience with Security Products like Anti-Virus, IPS, IDS, Threat Prevention, Threat Extraction, E-mail ...

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