Job Description
Technical Support Engineer – TAC Security
Department: Checkpoint TAC- L1 &L2 team
Location: Bangalore
Key Responsibilities
- Provide Technical Support via chat, phone and email to customers and partners
- Provide assistance with configuration, troubleshooting and best practices to customers and partners
- Managing support service requests to ensure issues are recorded, tracked, resolved, and follow up are done in a timely manner.
- Provide fault isolation and root cause analysis for technical issues
Qualifications
- 3–5 years of professional experience in a relevant networking or security support role
- Excellent written and verbal communication skills in English
- Practical experience with TCP/IP networking protocols
- Hands-on experience with Security Products like Anti-Virus, IPS, IDS, Threat Prevention, Threat Extraction, E-mail Security, DLP, Mail Transfer Agent, Application Control, Content Filtering
- Experience working with Linux-based sys...
Department: Checkpoint TAC- L1 &L2 team
Location: Bangalore
Key Responsibilities
- Provide Technical Support via chat, phone and email to customers and partners
- Provide assistance with configuration, troubleshooting and best practices to customers and partners
- Managing support service requests to ensure issues are recorded, tracked, resolved, and follow up are done in a timely manner.
- Provide fault isolation and root cause analysis for technical issues
Qualifications
- 3–5 years of professional experience in a relevant networking or security support role
- Excellent written and verbal communication skills in English
- Practical experience with TCP/IP networking protocols
- Hands-on experience with Security Products like Anti-Virus, IPS, IDS, Threat Prevention, Threat Extraction, E-mail Security, DLP, Mail Transfer Agent, Application Control, Content Filtering
- Experience working with Linux-based sys...
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